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TERMS & CONDITIONS

This website is operated by Moondog Design + Illustration. By using this website you agree to these terms. I reserve the right to change any or all of these terms at any time without notice. If you have questions about the terms below or anything else on this site, please email keren@moondog.co.nz.

PRIVACY POLICY

Information

The information collected when you place your order is only used to fulfill your order. That’s it. It won’t be shared, given away or sold on the black market.

By using this website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of making the products accessible in your region visible to you in the store. You also agree to have that information stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). This is required for consistency when browsing the website, and so that applicable products are accessible according to your location.

Payments

When you checkout using one of your cards no information is stored by us. We retain Personal Data in an identifiable format for the least amount of time necessary to fulfill our legal or regulatory obligations and for our business purposes. We may retain Personal Data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law.

RETURNS

Products are printed by a third party – Sweet Petite in New Zealand, or Gooten outside of New Zealand. As per their policies, no refunds will be given for change of heart. If you have questions about any of the items on offer, please contact me before purchasing.

Mistakes

If there is a mistake on your order that wasn’t picked up in the proofing stages – and you have received it – there is a 50% reprint charge, plus an additional $7-$13 for shipping.

For custom design and printing, once your order has been proofed, approved by you and printed no changes can be made without additional charges. If you spot a mistake that is through no fault of Moondog Design + Illustration or the printer, there will be charges payable before the amendments and reprinting will be done. The charge depends on a few factors, size of artwork and length of time required to adjust the work.

If you receive a faulty item please use the contact form on this site or email keren@moondog.co.nz.

SHIPPING

New Zealand

Free domestic shipping. Please note: We are unable to deliver to PO Boxes so please provide a physical address.

International orders

Gooten applies shipping rates according to your location.

Returned Parcels

If your parcel is returned to us and efforts have been made by our courier company to contact you, then there will be a charge for reshipping your order. This is payable online as you would for an order placed through the website. The price will range from $7 to $13 depending on the size of the parcel and your location.

COPYRIGHT

All content on this site is owned and copyrighted to Keren MacFadgen, trading as Moondog Design + Illustration. © Moondog 2014-2021. Copying, reproducing, downloading, or republishing is prohibited without prior written consent. For more information, visit www.copyright.co.nz.

IMAGES & DESCRIPTIONS

All images on this website and across our social media are either created or photographed by myself, or they come from a range of customers, influencers and/or photographers from whom we have gained express permission to use their images.

Images from this website and our social media accounts must have written permission and credit Moondog Design + Illustration. We reserve the right to deny permission at any time without explanation.

While all due care is taken to represent our products as accurately as possible, there may be times beyond our control where there are discrepancies. For example, individual computer monitors display colours differently. If you have received a product you believe to be faulty, please use the contact form on this site, or email keren@moondog.co.nz and we’ll work on resolving this.

PRICING

All pricing is in New Zealand Dollars (NZD) and I reserve the right to change pricing or items on offer without notice. Taxes are included in pricing. Moondog Design + Illustration is not currently GST registered and therefore cannot charge GST on products. If you’re shopping from an international location, the price is in United States Dollars (USD) and appropriate tax rates are added to orders before being fulfilled by Gooten.

PRINTABLES

Due to the nature of these, there will be no refunds under any circumstances. Copyright and files remain the property of Moondog Design + Illustration. You are not permitted to sell or share the files, and they are for personal use only. For a commercial license, please use the contact form to get in touch, or email me at keren@moondog.co.nz.

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